A quick Christmas list
Usually we make Christmas lists for things we want instead of things we’ve done. However, every year some people write those Christmas letters listing and describing their accomplishments for the past year. Here’s my list:
1) Name change
Following my recent adoption I’ve done most of the name-change stuff.
2) Followed by another Comcastic moment
Changing the name on my power, gas, bank, email, phone and a ton of other stuff that you have to change when your name changes was really pretty easy. Most of them took a phone call and sometimes an email with my old and new drivers license attached and that was that. Comcast took things to a whole new level of annoying and funny. First of all I couldn’t just call. I couldn’t email or fax them proof of my new name. I had to go to their office. Really? Yes, I had to go to a building so that their crack customer service staff could inspect my documentation and then change the name on my account. In truth, they inspected my documents, called a supervisor who also inspected my documents and then they gave me a form. They typed in a bunch of stuff on a computer and printed a form. They handed it to me to fill out. Most of what I needed to fill out they had typed into the computer, but it didn’t appear on the form. Now that’s all pretty Comcastic, but did you know that they accomplished all of this Comcastic customer service from behind one-and-a-half inches of bullet-proof glass? Oh yes.
Don’t make your customer service so great that they staff gets thank you Christmas fruitcakes from grateful subscribers. No, protect your customer service staff from the so-angry-that-they-might-become-violent customers.
Way to go Comcast!
3) Didn’t give anyone a fruitcake
4) Taught some people about RSS
You see here my Google Reader showing my friend Chris’ blog. Until just a bit ago – no RSS. Now… RSS and I can subscribe to his blog. I taught Brooke, and she taught Chris.
I think that’s how the Gospel is supposed to work too. Please let me know if you want to know what I mean. brianatkinson [at] mirthmobile [dot] com
PS – ** didn’t give anyone this kind of stuff.